Frequently Asked Questions
Ordering & Payment
Q: What payment methods do you accept?
A: We accept major debit & credit cards, & PayPal. We also offer account-based services to corporate & recurring customers, find out if this solution is for you by contacting sales@theofficestore.ie or calling us on +353 1 630 8901.
Q: Do you offer discounts on bulk orders?
A: Larger orders can be quoted at a special rate. Call us on +353 1 630 8901 where our sales & support team can find the best solution for your needs.
Q: Do I need an account to place an order?
A: No, customers can check out as guests if they do not wish to register an account with us.
Shipping & Returns
Q: What is the estimated shipping time for my order?
A: The majority of orders received before 4 pm will be delivered within 2 working days. Larger items such as desks, cubicles, etc., may have longer transit times which will be informed of by our sales team.
Q: Do you deliver nationwide?
A: Yes! Our couriers deliver to any address in the Republic of Ireland.
Q: Do you charge a shipping fee?
A: To continue offering a high-speed & efficient delivery system, we charge a standard shipping fee of €9.99 per order. Larger items may incur a higher cost which will be quoted at the time of sale.
Q: Can I return a product?
A: Yes, all products intended for return must be email-notified to returns@theofficestore.ie or calling +353 1 630 8901 within 5 working days of receipt. Please note furniture items are non-returnable. Full terms can be found at https://www.theofficestore.ie/delivery-and-returns.
Customer Support
Q: Do you offer assembly with larger products, e.g. desks?
A: Yes, TheOfficeStore.ie team will gladly assemble items above a purchase value of €399 (excl. VAT). Assembly service for orders under this value can also be quoted by contacting sales@theofficestore.ie or calling us on +353 1 630 8901.
Q: What can I do if an item is out of stock?
A: Call us on +353 1 630 8901, where our friendly sales & support team can advise on re-stocking & alternate products to suit your needs.
Q: Is there a physical store I can visit?
A: TheOfficeStore.ie is an Irish business headquartered in Dublin, Ireland. However, we are a web-based retailer and do not have a physical branch with wares to browse. If you have questions on whether our products could meet your needs, please call us on +353 1 630 8901 where our team can lend expert advice and support.
